KOSI POLICY
Shipping & Returns
Please review the information below before placing your order. This policy is intended to help customers understand how shipping, returns, and exchanges are handled. Final shipping and return details may be updated as KOSI finalizes fulfillment operations.
Order Processing
Orders are processed after payment has been successfully completed. Processing times may vary depending on product availability, order volume, and fulfillment schedule. Once your order has been processed, you will receive order updates through the contact information provided at checkout, if notifications are configured.
Shipping
Shipping times and available delivery options may vary depending on the customer’s location and the selected shipping method. KOSI aims to provide a smooth and reliable shipping experience, but exact delivery timelines may depend on the carrier and fulfillment conditions.
Shipping Costs
Shipping costs, if applicable, will be calculated and displayed during checkout before the order is completed. Final shipping rates may vary based on destination, order size, and available carrier options.
Order Tracking
When tracking is available, customers will receive tracking information after the order has been shipped. Please allow time for tracking updates to appear once the carrier receives the package.
Returns
Return eligibility depends on the final KOSI return policy and the condition of the item. Items should be unworn, unused, and in their original condition to be considered for a return. Final return terms may be updated once the client confirms the official policy.
Exchanges
Exchange availability may depend on product availability, size availability, and the condition of the returned item. Customers should contact KOSI before sending any item back for an exchange.
Final Sale Items
Certain limited releases, discounted items, or special drop products may be marked as final sale. Final sale items may not be eligible for returns or exchanges unless otherwise required by applicable policy or law.
Damaged or Incorrect Items
If an item arrives damaged or incorrect, customers should contact KOSI as soon as possible with their order details and photos of the issue. The team will review the request and provide next steps.
Need Help With Your Order?
For shipping, return, or exchange questions, contact KOSI directly.